Data Protection & Privacy Policy

1. Our Promise

At the Neufeld Institute, we treat your personal data with the same care and respect we bring to all our work.  We aim to meet or exceed the privacy standards set by Canadian and European data protection laws (including GDPR). We only collect information that helps us deliver our educational offerings, stay in touch with you, and maintain accurate course records.

2. What Information We Collect

We collect only what’s needed to serve you well:

• Contact details: your name, email address, and (if provided) your billing address.

• Purchase history: what courses, webinars, or resources you have bought.

• Account details: your Simplero ID login information.

• Payment method: payment is processed securely through Simplero’s integrated system. Credit card details are encrypted and stored by our payment processor (e.g. Stripe or PayPal). The Neufeld Institute itself never sees or stores your full card information.

• Cookies and analytics: like most websites, we use cookies and similar tools (Google Analytics, Google Tag Manager, and Google Ads) to understand how our website is used and to improve communication. These do not identify you personally.

3. How We Use Your Information

We use your information to:

• process registrations, purchases, and subscriptions

• provide you with access to courses, webinars, and event materials

• keep accurate records of your course history and certificates

• send you course-related updates and, if you choose, our newsletter

• improve our website and communication through anonymous analytics

We do not sell, rent, or share your personal information with anyone outside the Neufeld Institute except trusted service providers who help us run our website and store data securely (for example, Simplero, Google, or email delivery systems).

4. How We Protect Your Data

• All data is stored securely through Simplero’s system, which uses encrypted connections (SSL) and industry-standard security protocols.

•  We regularly review our systems to ensure compliance and safety.

• Your payment information is encrypted and processed by third-party providers that meet strict international security standards (PCI-DSS).

5. Your Account and Password

• Your account access is personal and non-transferable.

• For security reasons, our team cannot access or reset your password. If you forget it, please use the “Forgot Password” which you can see when you try to log in - to create a new one.

6. How Long We Keep Your Information

• We keep your registration and course history so we can verify completion, offer re-enrollment options, and ensure you receive credit for prerequisite courses.

• Inactive contact information is automatically archived after two years if you haven’t had any active engagement or haven’t subscribed to our newsletter.

7. Your Rights

You have full control over your personal information. You can at any time:

• request a copy of the information we have about you

• ask us to correct or delete your information

• withdraw your consent to receive newsletters or marketing emails

To do so, simply contact us at office@neufeldinstitute.org or call +1 (604) 263-4278.

8. Cookies

• We use cookies to make our website function properly, understand visitor behavior, and improve your experience.

• You can adjust or disable cookies through your browser settings. Some parts of the site may not work correctly without them.

9. Data Transfers and Partners

• Our systems operate through Simplero, a platform based in the United States that complies with the EU-U.S. Data Privacy Framework.

• Simplero’s hosting provider, Amazon Web Services (AWS), and its email partners (SendGrid, Amazon SES) follow the same standards.

10. Breach Prevention

• We have never experienced a database breach. In the unlikely event of one, we would promptly notify all affected users in accordance with Canadian and EU law.

11. Questions or Concerns

• If you have questions about this policy or the way your data is handled, please contact us at office@neufeldinstitute.org.

• We’re always happy to help and to ensure you feel confident that your information is safe with us.