Frequently Asked Questions
Here are some QUICK LINKS to help you explore The Neufeld Institute website:
If you have a question about the Neufeld Institute or its offerings and services, please first consult the Frequently Asked Questions below. Should you find your inquiry cannot be answered by any of the answers below, you can contact our office directly.
EVENTS
How can I book a presentation, podcast, or course for a group?
Please contact us via the website inquiry feature. In addition to Dr. Neufeld, we have a team of Neufeld-trained faculty and facilitators who present his attachment-based developmental paradigm.
REGISTRATION
For registration assistance such as help with payment or course access after purchase, please contact our office.
If you registered for a course but didn’t receive a receipt or Welcome email, please first check your Spam or Promotions folder before you reach out to us — thank you.
COURSE CERTIFICATES & COURSE CREDIT
Do I receive a certificate at the end of a course?
Yes, we provide a Verification of Attendance certificate for every course. It includes the total course hours as listed in our Course Catalogue. The hours are calculated as twice the number of course sessions plus additional time (listed on the certificate as “___ hours +”), to reflect that the material includes more than just the recorded lectures and that the amount of supplementary resources viewed varies by student.
You’ll find instructions for requesting your certificate in the Wrap-Up section of your course.
How do I request a certificate for a past Virtual Campus course?
If you missed requesting a certificate for a past Virtual Campus course through our automated certificate system, you have not missed out. If your request is more urgent, please contact us. Otherwise, please stay tuned for updates in October regarding our new certificate request process - thanks for your patience!
Can I receive continuing education credits or professional development credit hours for taking Neufeld Courses?
No, we can’t issue formal course credit as we are not an accredited educational institution. However, we do provide a Verification of Attendance certificate for every course, showing the course hours (listed in our Course Catalogue). You can use your certificate along with the course description from our website to apply for credit with your professional body or institution. It is up to each organization to decide whether equivalent credits can be earned through our courses
COURSE ACCESS
How do I access my past course(s) on the new campus?
If you were active on our Neufeld Virtual Campus (old campus) in September 2025, please refer to the email we sent you on September 24th or 25th with the subject “Access Your Courses on our New Campus” for further information. The email we sent includes your login credentials and provides details about your access period.
If you were NOT active on our Neufeld Virtual Campus (old campus) in September 2025, please contact us for access options to your past courses while we prepare to relaunch our campus subscription programs.
Please do not create your own username and password for our new campus (your "Simplero ID" login). We will do this for you to ensure that your course history is tied to your new account.
How does course access work on your new campus?
Each course registration includes 12 months of access to course material and the opportunity to ask questions (your “Campus Study Pass”). The access term is set per course and does not accumulate with each new course registration. Registering for a new course does not automatically include access to your past courses. For more on our courses, please visit About Our Courses.
What can I expect on your new campus?
We look forward to showing you many enhanced features on our new campus, including intuitive navigation, progress tracking, English auto-generated transcripts, and downloadable lecture audio files.
If you’ve registered with us before and are subscribed to our newsletter, your course history will be automatically transferred. Once our campus subscription programs have relaunched (by early 2026), you will have flexible options for accessing past courses. If you have questions about course access in the meantime, please contact us.
COURSE SUPPORT
What kind of course support is available?
Course enrolment includes access to our Course Support Team, offering a chance to reflect and ask questions about course material with someone trained in Dr. Neufeld’s approach. In some courses, you can send private questions to our Course Support Team through a Q&A system. In others, you’ll be paired with a team member who responds to your reflections and questions in personal course worksheets.
If you’re a group of 10 or more looking for customized course support, please contact us to explore your options.
If you’ve taken a course and are looking for further guidance on helping the children in your care, we have trained Parent Consultants available. While their primary purpose is to support parents who have taken our courses, anyone is welcome to explore their services.
DVDs
Do you still sell DVDs?
We no longer sell individual or sets of DVDs, however we still have some DVDs in stock. We're hoping for your help to get these DVDs to places where they might still make a difference. We have a special opportunity for those that wish to donate to both the Ukrainian Orphan Project and to a community or resource library. With a donation of $200 or more to our Ukrainian Orphan Project, we will mail you as complete a set of Neufeld DVDS as we can in the hopes that you can donate them to a library where parents might find them. Please contact us for further details.
Still have questions?
If you have been through our FAQ and still have questions or require additional information that you cannot find on our website, you may contact our office.
Charity & Non-Profit Status
The Neufeld Institute is a registered Canadian charitable organization under the name Neufeld Institute Foundation and is also registered as a NPO in British Columbia. If you would like to make a contribution to us, please go to our donation page.
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The Neufeld Institute is a registered Canadian charitable organization under the name Neufeld Institute Foundation and is also registered as a NPO in British Columbia.
2155 West 36th Avenue
Vancouver, BC V6M 1L3
Canada
Vancouver, BC V6M 1L3
Canada
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